Symptoms or Error
Citrix Receiver For Mac 10.15.3
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information.
User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and eventually disappears without any error message.
Solution
To resolve this issue, complete the following steps:
Select the System Preferences Vuescan cost. icon on the toolbar.
Open the Sharing folder in System Preferences under Internet & Wireless, as displayed in the following screen shot:
Citrix Receiver For Mac 10
Check the Computer Name field. If it is blank, type a computer name for the machine so that a license can be assigned to it.
The session opens successfully from a MacBook using Citrix Receiver for Mac.
Problem Cause
Because the Mac devices does not have a registry like Windows devices, a license must be issued to the client devices name. If the device does not have a name, it cannot be issued a license. It attempts to assign a license to a null value, and the session drops.
Additional Resources
Symptoms or Error
Citrix Receiver For Mac 10.15.3
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information.
User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and eventually disappears without any error message.
Solution
To resolve this issue, complete the following steps:
Select the System Preferences Vuescan cost. icon on the toolbar.
Open the Sharing folder in System Preferences under Internet & Wireless, as displayed in the following screen shot:
Citrix Receiver For Mac 10
Check the Computer Name field. If it is blank, type a computer name for the machine so that a license can be assigned to it.
The session opens successfully from a MacBook using Citrix Receiver for Mac.
Problem Cause
Because the Mac devices does not have a registry like Windows devices, a license must be issued to the client devices name. If the device does not have a name, it cannot be issued a license. It attempts to assign a license to a null value, and the session drops.
Additional Resources
Citrix Discussions - Citrix Viewer Crashing in Mac OS X Lion (10.7)
Citrix Discussions - Citrix Viewer 11.9.15 crashes on Mac OS X 10.10.3 when connecting
